Customer Service Representative - BFI Finance (2026)

Join BFI Finance Indonesia as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional financial services. Based in beautiful Bali, this role offers a unique opportunity to grow your career in the banking and finance industry. As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and care. This is your chance to make a difference in the lives of our customers while enjoying the vibrant culture and stunning landscapes of Bali.

In this role, you'll handle customer inquiries, complaints, and feedback, resolving issues efficiently and effectively. You'll use our in-house CRM system to track customer interactions and ensure follow-ups are completed. This position is ideal for someone looking to build a career in customer service within a reputable financial institution.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback efficiently and effectively.
• Use our in-house CRM system to track and manage customer interactions.
• Resolve customer issues promptly and professionally.
• Ensure all customer follow-ups are completed in a timely manner.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Adhere to company policies and procedures related to customer service.
• Provide exceptional service to both new and existing customers.
• Participate in team meetings and training sessions to improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking or finance industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluent in Indonesian and English.
• Experience with financial products and services is a plus.

🛠️ Keahlian

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