Customer Development Manager - Hotel and Bar Channels

Join Magsaysay Maritime Corporation as a Customer Development Manager specializing in Hotel and Bar Channels in the vibrant regions of Bali. This role offers a unique opportunity to drive business growth, build strategic partnerships, and enhance customer satisfaction for our esteemed hotel and bar clients. As part of our dynamic team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll play a pivotal role in expanding our market presence and delivering exceptional service.

In this role, you'll be responsible for developing and implementing customer development strategies that align with our company's goals. You'll work closely with our sales and marketing teams to identify new business opportunities, foster long-term relationships with clients, and ensure our products and services meet the evolving needs of the hospitality industry. With your expertise in customer relationship management, you'll be instrumental in driving customer loyalty and retention, ultimately contributing to the success of our business.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer development strategies to drive business growth and enhance customer satisfaction.
• Build and maintain strong relationships with hotel and bar clients through regular communication and personalized service.
• Identify new business opportunities and propose innovative solutions to meet the evolving needs of our clients.
• Collaborate with the sales and marketing teams to create and execute targeted campaigns that promote our products and services.
• Monitor customer feedback and analyze data to identify trends and areas for improvement.
• Manage customer accounts and ensure timely delivery of products and services.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Represent Magsaysay Maritime Corporation at industry events and conferences to build brand awareness and network with key stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer development, business development, or a similar role within the hospitality industry.
• Proven track record of success in driving business growth and enhancing customer satisfaction.
• Strong understanding of customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.
• Certification in customer relationship management or a related field is a plus.

🛠️ Keahlian

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