Customer Service Representative - Jagoan Khitan

Join Jagoan Khitan as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a competitive salary, comprehensive health insurance, and a supportive work environment in Cirebon, Jawa Barat.

As a Customer Service Representative at Jagoan Khitan, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy. You will handle inquiries, resolve issues, and provide personalized solutions using tools like Zendesk and CRM systems. This role is perfect for someone looking to build a career in customer service with a growing company that values its employees.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints with patience and professionalism.
• Resolve issues using Zendesk and other CRM tools.
• Provide personalized solutions to meet customer needs.
• Maintain a high level of customer satisfaction.
• Update customer records and maintain accurate information.
• Collaborate with the team to improve customer service processes.
• Participate in training and development programs.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Fluency in Bahasa Indonesia.
• Basic knowledge of Zendesk or similar CRM tools.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new processes.
• High school diploma or equivalent.
• Customer service certification is a plus.

🛠️ Keahlian

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